Nero programs depends on Microsoft Visual C++ redistributable. And we integrated it's installation in our installer. However, we can't control it's failure or success as it comes from MS. 

If you install Nero 2021 (or higher versions) and see the error 'There was a problem installing Microsoft Visual C++ 2015-20XX Redistributable - 14.xx.xxxxxx', There might be several reasons: System Update problem, corrupted registry entries of the old installed Microsoft Visual C++ redistributable version... blocking it's installation/update. So you need to fix the problem firstly then retry Nero's installation.


Please follow below steps:


If the problem is installing Microsoft Visual C++ 2015-20XX Redistributable (x86): 

  1. Open the Control Panel - Uninstall a program.
  2. Uninstall the installed Microsoft Visual C++ 2015 Redistributable (x86) or higher Microsoft Visual C++ 201X (/202X) Redistributable (x86)  version from system.
  3. Restart the computer.
  4. Download Microsoft Visual C++ 2015-202X Redistributable  (x86) -  from https://ecloud.nero.com/index.php/s/L8xKNNxd62fSpia
  5. Manual install Microsoft Visual C++ 2015-202X Redistributable (x86).
  6. After installing Microsoft Visual C++ 2015-202X Redistributable (x86), install Nero again.
  7. If install Nero still fails, please create the new NeroSupport.zip and send to us. (Regarding how to create NeroSupport.zip, please refer to this article https://nerosupport.freshdesk.com/en/support/solutions/articles/44000808581-i-have-encountered-a-technical-issue-how-can-i-get-help- ).


If the problem is installing Microsoft Visual C++ 2015-20XX  Redistributable (x64): 

  1. Open the Control Panel - Uninstall a program.
  2. Uninstall the installed Microsoft Visual C++ 2015 Redistributable (x64) or higher Microsoft Visual C++ 201X (/202X) Redistributable (x64)  version from system.
  3. Restart the computer.
  4. Download Microsoft Visual C++ 2015-202X  Redistributable  (x64) - from https://ecloud.nero.com/index.php/s/QNMCPAsed7dKHgy
  5. Manual install Microsoft Visual C++ 2015-202X  Redistributable (x64).
  6. After installing Microsoft Visual C++ 2015-202X  Redistributable (x64), install Nero again.
  7. If install Nero still fails, please create the new NeroSupport.zip and send to us. (Regarding how to create NeroSupport.zip, please refer to this article https://nerosupport.freshdesk.com/en/support/solutions/articles/44000808581-i-have-encountered-a-technical-issue-how-can-i-get-help- )