If you install Nero 2021 and see the error 'There was a problem installing Microsoft Visual C++ 2015-2019 Redistributable - 14.23.27280', please follow below steps:


A: If the problem is installing Microsoft Visual C++ 2015-2019 Redistributable (x86)

1. Open the Control Panel - Uninstall a program.

2. Uninstall Microsoft Visual C++ 2015 Redistributable (x86), Microsoft Visual C++ 2017 Redistributable (x86), or Microsoft Visual C++ 2015-2019 Redistributable (x86) whose version is smaller than 14.23.27820.

3. Restart the computer.

4. Download Microsoft Visual C++ 2015-2019 Redistributable  (x86) - 14.23.27280 from 

https://aka.ms/vs/16/release/vc_redist.x86.exe 

5. Manual install Microsoft Visual C++ 2015-2019 Redistributable (x86).

6. After installing Microsoft Visual C++ 2015-2019 Redistributable (x86), install Nero again.

7. If install Nero still fails, please create the new NeroSupport.zip and send to us. (Regarding how to create NeroSupport.zip, please refer to this article https://nerosupport.freshdesk.com/en/support/solutions/articles/44000808581-i-have-encountered-a-technical-issue-how-can-i-get-help- ).


B: If the problem is installing Microsoft Visual C++ 2015-2019 Redistributable (x64)

1. Open the Control Panel - Uninstall a program.

2. Uninstall Microsoft Visual C++ 2015 Redistributable (x64), Microsoft Visual C++ 2017 Redistributable (x64), or Microsoft Visual C++ 2015-2019 Redistributable (x64) whose version is smaller than 14.23.27820.

3. Restart the computer.

4. Download Microsoft Visual C++ 2015-2019 Redistributable  (x64) - 14.23.27280 from 

https://aka.ms/vs/16/release/vc_redist.x64.exe 

5. Manual install Microsoft Visual C++ 2015-2019 Redistributable (x64).

6. After installing Microsoft Visual C++ 2015-2019 Redistributable (x64), install Nero again.

7. If install Nero still fails, please create the new NeroSupport.zip and send to us. (Regarding how to create NeroSupport.zip, please refer to this article https://nerosupport.freshdesk.com/en/support/solutions/articles/44000808581-i-have-encountered-a-technical-issue-how-can-i-get-help- )