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How to Install Nero software after I buy it in Learn more »
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Installation Problems

I have ever used some tools to clean Nero software. Now Nero failed to install
When cleaning Nero software with third party tools (e.g. IObit Uninstaller, Total Cleaner, Revo Uninstaller, etc.), such tools delete Nero program folders a...
Fri, 15 Nov, 2019 at 9:06 AM
Nero failed to install with message some folder is unavailable. The folder is where I installed old Nero version.
Maybe you have experienced installation failed because the directory is not available. The message may look like below:   This is because you used to have...
Thu, 21 Nov, 2019 at 6:12 AM
Nero applications fail to run and saying some dlls(e.g. MSVCP140.dll, api-ms-win-crt-runtime-l1-1-0.dll, etc) are missing
If below error message is shown, it indicates these files are missing from Microsoft Visual C++ Redistributable (x86) .  MSVCP140.DLL(or similar file name...
Fri, 1 Nov, 2019 at 4:58 AM
Nero failed to install with message shows 'please install Windows 8.1 April 2014 Update' on my Windows 8.1
On Windows 8.1, Nero software requires some Windows updates. 1. Please open Control Panel->Windows update, install all Microsoft recommend update, resta...
Fri, 1 Nov, 2019 at 4:57 AM
Nero failed to install because of error 2203.Database: c:\Windows\Installer\***.ipi. cannot open the database file. System error -2147287035
Cause The SYSTEM account has not enough permissions on folders %temp% or %system%\Installer. Resolution Grant full access to the folders %temp% or %sy...
Fri, 1 Nov, 2019 at 5:50 AM

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    Problems with older Nero application

    You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

    Report problems in the Nero software

    Start the new "Live Guide" and report the problem using the "Report Problem" function.

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