Nero Support

How can we help you today?

Most customers are interested in the following topics:

How to Install Nero software after I buy it in Nero.com? Learn more »
How can I remove all traces of previous Nero programs? Learn more »
Do I need to uninstall older Nero versions before I install a new Nero product version? Learn more »

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Due to the current situation there may be delays in shipping.

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Technical Issues

These are articles regarding technical issues.

I have encountered a technical issue. How can I get help?
To help us get a better understanding of the problem, please  describe the steps you have done up until the problem occurred. Screenshots or photos of...
Wed, 4 Mar, 2020 at 6:44 AM
What should I do when having problems to send NeroSupport.cab or other log files to Nero(feedback@nero.com)?
1.You can upload NeroSupport.cab to any cloud and share the link to us. 2.You can change to another email and send us the NeroSupport.cab file . (don'...
Fri, 10 May, 2019 at 3:54 PM

Other options

    Request for order overview

    2Checkout Warenkorb

    Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:

    Cleverbridge-URL

    Problems with older Nero application

    You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

    Report problems in the Nero software

    Start the new "Live Guide" and report the problem using the "Report Problem" function.

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket