Technical Issues

These are articles regarding technical issues.

I have encountered a technical issue. How can I get help?
To help us get a better understanding of the problem, please describe the steps you have done up until the problem occurred with screenshots(if possible)...
Fri, 10 May, 2019 at 3:52 PM
What should I do when purchasing a Nero version with a serial number ?(Check if a trial version is installed or not)
1. If you have Nero trial version installed on computer: There is no need to go over installation again, you can add original Nero serial number to Nero C...
Thu, 18 Apr, 2019 at 5:52 AM
What should I do when having problems to send or other log files to Nero(
1.You can upload to any cloud and share the link to us. 2.You can change to another email and send us the file . (don'...
Fri, 10 May, 2019 at 3:54 PM
What should I do when I get one of these error message? ‘Visual C++ Redistributable for Visual Studio 2015(x86)’; ‘MSVCP140.DLL is missing’; ‘api-ms-win-crt-runtime-l1-1-0.dll is missing’; ’Installation error 1158’
The first step to solve such a problem is to uninstall the Microsoft Visual C++ 2015Redistributable(X86) manually from the Windows Control Panel. You have t...
Fri, 10 May, 2019 at 3:39 PM