Technical Issues

These are articles regarding technical issues.

I have encountered a technical issue. How can I get help?
To help us get a better understanding of the problem, please describe the steps you have done up until the problem occurred with screenshots(if possible)...
Fri, 10 May, 2019 at 3:52 PM
What should I do when purchasing a Nero version with a serial number ?(Check if a trial version is installed or not)
1. If you have Nero trial version installed on computer: There is no need to go over installation again, you can add original Nero serial number to Nero C...
Thu, 18 Apr, 2019 at 5:52 AM
What should I do when having problems to send NeroSupport.cab or other log files to Nero(feedback@nero.com)?
1.You can upload NeroSupport.cab to any cloud and share the link to us. 2.You can change to another email and send us the NeroSupport.cab file . (don'...
Fri, 10 May, 2019 at 3:54 PM
What should I do when I get one of these error message? ‘Visual C++ Redistributable for Visual Studio 2015(x86)’; ‘MSVCP140.DLL is missing’; ‘api-ms-win-crt-runtime-l1-1-0.dll is missing’; ’Installation error 1158’
The first step to solve such a problem is to uninstall the Microsoft Visual C++ 2015Redistributable(X86) manually from the Windows Control Panel. You have t...
Fri, 10 May, 2019 at 3:39 PM