Nero Support

How can we help you today?

Most customers are interested in the following topics:

How to Install Nero software after I buy it in Learn more »
How can I remove all traces of previous Nero programs? Learn more »
Do I need to uninstall older Nero versions before I install a new Nero product version? Learn more »


Due to the current situation there may be delays in shipping.

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3rd party sales

Refunds for purchases on Steam
Steam is a 3rd party game and software sales platform of the company Valve. Usually you can get a refund for any digital product purchased within 14 days an...
Mon, 24 Jun, 2019 at 3:59 PM
Refunds for purchases on the Windows Store
Windows Store is a 3rd party game and software sales platform of the company Microsoft. Their Terms of Sales don't allow for refunds.
Mon, 24 Jun, 2019 at 4:01 PM
Is a Nero Platinum on eBay (or similar) for less than 10 US$ legitimate?
There are, of course, legitimate sales of Nero products on eBay and similar platforms. Many of our official re-sellers are selling the box product there and...
Thu, 27 Jun, 2019 at 9:44 AM
How to cancel subscription of Microsoft Store application
For the applications installed from Microsoft Store, e.g. Nero DVD Player, the purchase and subscription are managed by Microsoft Store. Please refer bel...
Mon, 9 Mar, 2020 at 8:53 AM

Other options

    Request for order overview

    2Checkout Warenkorb

    Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:


    Problems with older Nero application

    You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

    Report problems in the Nero software

    Start the new "Live Guide" and report the problem using the "Report Problem" function.

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket