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Note:

Due to the current situation there may be delays in shipping.

Customer Support

I use Outlook.com email address to contact Nero Support but never get response. What should I do?

By now Nero Support has received dozens of emails sent by customers from email addresses like "outlook_[long series of letters and numbers]@outlook.com...

Tue, 17 Sep, 2019 at 1:13 PM

How to unsubscribe from Nero Email Newsletters

In this webpage, you could subscribe Nero Email newsletters, or unsubscribe newsletters. https://www.nero.com/eng/newsletter/ If you still get Nero em...

Wed, 21 Oct, 2020 at 11:11 AM

Other options

Request for order overview

Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:

Cleverbridge-URL

Problems with older Nero application

You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.