Nero Support

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Most customers are interested in the following topics:

How to Install Nero software after I buy it in Learn more »
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Nero Start & Nero Account

[Nero 2021]How to get the latest updates of my Nero Products in Nero Start
Released in Sep, 2020, the new Nero Start provides the function for online updating your Nero products. Checking for Online Updates will get the updates fo...
Thu, 17 Dec, 2020 at 9:11 AM
[Nero 2021]How to change my product in Nero Start
If you have multiple products in your Nero account (e.g. Nero Platinum 2021, Nero Platinum 2020, or Nero Platinum Suite), Nero Platinum Suite is usually the...
Thu, 28 Jan, 2021 at 7:15 AM
I bought Nero from website and got the 8-bit code. How can I unlock my product after installation?
When purchasing the Platinum Suite, your Nero Account is automatically created based on the email address you entered during online purchase. Once your ord...
Mon, 30 Dec, 2019 at 4:24 AM
I bought the latest Nero from But why there is no serial number?
Thank you for choosing Nero software. Previously, when you bought Nero, you got a 32-bit code serial number. Now if you purchase new Nero software in Ne...
Wed, 27 Nov, 2019 at 9:54 AM
I bought Nero and got the 32-bit Activation code. How can I unlock my product for the first time?
This article is a guide for the first usage of an activation code. If you have ever activated your activation code and now re-install Nero software, please ...
Wed, 11 Aug, 2021 at 9:43 AM
Nero Start shows message 'The activation code has been used before'
The 32-bit activation code is provided by 3rd party resellers or retailers of Nero.  The code could be used for unlocking Nero software and bundl...
Wed, 11 Aug, 2021 at 9:35 AM
What can I do if status is always "pending" or "downloading" in Updates Center
If the status of the application is always "downloading" or "pending" when updating the Nero application on the "Nero Start" -...
Fri, 13 Aug, 2021 at 7:32 AM
What Can I Do if Update in Nero Start Fails?
When you fail to install or update an application in Nero Start, you can try the following methods to solve it. Nero applications(e.g. Nero MediaHome, Nero...
Tue, 29 Jun, 2021 at 9:08 AM
What can I do if Nero Start fails to install .NET Framework 4.7.2
If Nero Start fails to install Microsoft .NET Framework 4.7.2 in Update Center, you could try the following methods to solve it. Solution 1 Download .N...
Mon, 31 May, 2021 at 11:20 AM
[Nero 2021]How to obtain products from VIP Store
VIP Store is the app Store in Nero Start. It is only available for Nero Platinum Suite - yearly license users. In the VIP Store, you can directly purchase a...
Thu, 17 Dec, 2020 at 9:14 AM

Other options

    Request for order overview

    2Checkout Warenkorb

    Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:


    Problems with older Nero application

    You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

    Report problems in the Nero software

    Start the new "Live Guide" and report the problem using the "Report Problem" function.

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket