Nero Support

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Most customers are interested in the following topics:

How to Install Nero software after I buy it in Learn more »
How can I remove all traces of previous Nero programs? Learn more »
Do I need to uninstall older Nero versions before I install a new Nero product version? Learn more »


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Nero Start & Nero Account

Why does Nero Start show the “Repair Nero Product” screen and how to continue?
Sometimes, Nero Start will show the “Repair Nero Product” screen. This means Nero Start detected some damaged files or configurations that prevent Nero prod...
Wed, 23 Sep, 2020 at 3:20 PM
What can I do if Nero program shows 'Your product status can not be verified'
In recent update, for Nero 2020 and Nero 2021 lifetime license e.g. Nero Platinum or Standalone products, it is required to log in your Nero Account at lea...
Tue, 22 Dec, 2020 at 10:26 AM
How to fix error “Network or service is not available” in Nero Start
You can enjoy your benefits of your product or subscription after signing in to your Nero Account. If you are experiencing connectivity issues, however, the...
Tue, 7 Apr, 2020 at 11:36 AM
I have paid for Nero but why my Nero Platinum shows as Trial?
In Nero Start, have you logged in with your Nero Account correctly? If you bought Nero product via, you need to log in with the email address whic...
Wed, 9 Jun, 2021 at 3:56 PM
Most Nero applications are greyed out in Nero Start. What can I do?
In Nero Start, if you see most Nero applications are greyed out, please try below steps: 1. Have you installed Nero software completely? Open Windows Co...
Thu, 24 Dec, 2020 at 6:12 AM
Do I need to keep logging in Nero Account for using Nero 2020?
If you are running Nero Platinum 1-year subscription, you need to keep logging in your Nero Account in Nero Start in order to use your Nero applications and...
Fri, 15 Nov, 2019 at 9:26 AM
Nero shows 'Non-Licensed Use' dialog. What should I do?
When you see below dialog, usually this is because there is an invalid serial number in your system. For example, if you have refund any product, the serial...
Thu, 25 Feb, 2021 at 4:02 AM
What's new in Nero Start?
NEW: User Interface   With the brand new Nero Start application, Nero Platinum Suite users can work much easier with their new product and get the results...
Wed, 18 Sep, 2019 at 3:31 AM
How to change password for my Nero Account?
After login with your Nero Account and initial password, you could change the password. 1. Click the third icon in the top right corner of Nero Start to go...
Fri, 22 Nov, 2019 at 6:32 AM
How to log out Nero Account in order to log in with another Account?
On the first startup of Nero Start, you may log in with some email address other than the one you entered during purchasing Nero software on Nero website. ...
Fri, 12 Jun, 2020 at 7:06 AM

Other options

    Request for order overview

    2Checkout Warenkorb

    Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:


    Problems with older Nero application

    You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

    Report problems in the Nero software

    Start the new "Live Guide" and report the problem using the "Report Problem" function.

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket