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Due to the current situation there may be delays in shipping.

Before ordering

Nero Platinum 2020 の新機能
新しく発売されるNero Platinum Suiteの新機能をご紹介します: ・一新されたデザインのNeroスタートランチャー ・Nero Know-Howやカスタマーサポート等の200以上のQAへのダイレクトアクセス ・MediaHome: さらに改良された顔認識機能。 ・SecurDisc ...
火, 7 4月, 2020 at 12:26 PM

Other options

    Request for order overview

    2Checkout Warenkorb

    Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:


    Problems with older Nero application

    You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

    Report problems in the Nero software

    Start the new "Live Guide" and report the problem using the "Report Problem" function.

Nero Knowledgebase

In the Nero Knowledgebase you can find additional help and information on older Nero products from Nero 6 through Nero 2016. Click here to access the database

Nero Knowledgebase

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket