Nero Support


Most customers are interested in the following topics:

How to Install Nero software after I buy it in Learn more »
How can I remove all traces of previous Nero programs? Learn more »
Do I need to uninstall older Nero versions before I install a new Nero product version? Learn more »


Due to the current situation there may be delays in shipping.

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Before ordering

企業や官公庁、教育機関などのビジネスソリューションには、ボリュームライセンスプログラムをご提供しております。 ライセンス販売の詳細情報やお問い合わせ先はこちらです。
火, 1 6月, 2021 at 10:58 午前
Nero Platinum 2020 の新機能
新しく発売されるNero Platinum Suiteの新機能をご紹介します: ・一新されたデザインのNeroスタートランチャー ・Nero Know-Howやカスタマーサポート等の200以上のQAへのダイレクトアクセス ・MediaHome: さらに改良された顔認識機能。 ・SecurDisc ...
火, 7 4月, 2020 at 12:26 午後

Other options

    Request for order overview

    2Checkout Warenkorb

    Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:


    Problems with older Nero application

    You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

    Report problems in the Nero software

    Start the new "Live Guide" and report the problem using the "Report Problem" function.

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket

Here you can find the complete overview of individual Nero products
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Upgrade Center
Here you can find the latest
Nero version

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Fast help and access to a large knowledge database
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Nero Hardware
Discover practical and useful hardware gadgets
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Online Shop
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Business Solutions
For companies, public bodies, educational institutions etc.
Nero Volume Licenses »

Here you can find all download links, including for older versions
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