Nero Support

Como podemos ajudar você hoje?

Most customers are interested in the following topics:

How to Install Nero software after I buy it in Learn more »
How can I remove all traces of previous Nero programs? Learn more »
Do I need to uninstall older Nero versions before I install a new Nero product version? Learn more »


Due to the current situation there may be delays in shipping.

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Vendas a terceiros

Reembolsos para compras a Steam
Steam é uma plataforma de vendas de software da Valve. Normalmente você pode obter um reembolso para qualquer produto digital comprado no prazo de 14 dias e...
Sex, 28 Jun, 2019 at 10:42 AM
Reembolsos para compras na Windows Store
Windows Store é uma plataforma de venda de jogos e software de terceiros da empresa Microsoft. Os seus Termos de Venda não permitem reembolsos.
Sex, 28 Jun, 2019 at 11:21 AM
Uma oferta de Nero Platinum Suite inferior a €10 no eBay (ou similar) pode ser considerada uma cópia legítima?
Naturalmente, existem vendas legítimas de produtos Nero através do eBay e de plataformas semelhantes. Muitos de nossos revendedores oficiais vendem o produt...
Sex, 28 Jun, 2019 at 11:08 AM
Como cancelar a assinatura do aplicativo do Microsoft Store
Para os aplicativos instalados a partir do Microsoft Store, por exemplo, Nero DVD Player, a compra e a assinatura são gerenciadas pelo Microsoft Store. Con...
Ter, 24 Mar, 2020 at 11:35 AM

Other options

    Request for order overview

    2Checkout Warenkorb

    Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:


    Problems with older Nero application

    You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

    Report problems in the Nero software

    Start the new "Live Guide" and report the problem using the "Report Problem" function.

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket

Here you can find the complete overview of individual Nero products
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Upgrade Center
Here you can find the latest
Nero version

Get the upgrade »

Fast help and access to a large knowledge database
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Nero Hardware
Discover practical and useful hardware gadgets
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Online Shop
Click through our product range
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Business Solutions
For companies, public bodies, educational institutions etc.
Nero Volume Licenses »

Here you can find all download links, including for older versions
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Discover our latest bargains
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