Nero Support

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Most customers are interested in the following topics:

How to Install Nero software after I buy it in Nero.com? Learn more »
How can I remove all traces of previous Nero programs? Learn more »
Do I need to uninstall older Nero versions before I install a new Nero product version? Learn more »

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Página inicial de soluções Como instalar e iniciar o Nero

Soluções com problemas de instalação

[Nero 2021] Instalação Nero falha com problema na instalação do .Net Framework 4.5.2
Microsoft .Net 4.5.2 é o pré-requisito do software Nero. Ele está incluído no sistema Windows 10. Entretanto, no sistema Windows 7, 8 ou 8.1, ele não está i...
Qua, 9 Jun, 2021 at 3:37 PM
[Nero 2021] Instalação Nero falha com problema na instalação do Microsoft Visual C++ 2015-2019 Redistribuição
Se instalar o Nero 2021 e vir o erro 'Houve um problema na instalação do Microsoft Visual C++ 2015-2019 Redistributable - 14.23.27280', por favor ...
Seg, 6 Jun, 2022 at 1:15 PM

Other options

    Request for order overview

    2Checkout Warenkorb

    Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:

    Cleverbridge-URL

    Problems with older Nero application

    Nero KnowHow Plus Installer

    You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

    Report problems in the Nero software

    Live Guide in Nero Software

    Start the new "Live Guide" and report the problem using the "Report Problem" function.

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket