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技术问题

我遇到了一个技术问题,如何能得到技术支持?
当您遇到了一个技术问题,为了更好的像技术支持描述清楚您的问题,以便获得更快的支持,请您: 1. 描述您的操作步骤。您是运行了哪个Nero产品,做了什么操作,遇到了什么问题。 2. 提供问题的截图。 3. 提供NeroSupport.zip。请按以下步骤生成该文件:     1)请从“h...
星期二, 18 二月, 2020 at 11:19 AM
购买带序列号的Nero版本时,我该怎么办?(检查是否安装了试用版)
1. 如果您在计算机上安装了Nero试用版: 无需再次重新安装,您可以将原始Nero序列号添加到Nero ControlCenter以将其激活为原始版本。 2. 如果您没有Nero应用程序(例如Nero 2019 Platinum)或计算机上安装不正确: 请首先确保已从Windows控制...
星期四, 18 四月, 2019 at 6:11 AM
如果在将NeroSupport.cab或其他日志文件发送到Nero(feedback@nero.com)时遇到问题,我该怎么办?
1.您可以将NeroSupport.cab上传到任何云存储并共享下载链接给我们。 2.您可以更改使用另外一个电子邮件,将NeroSupport.cab文件发送给我们,但别忘了在新的电子邮件中写清楚您之前反馈问题的历史记录,以便于让我们尽快了解您的问题。 3.由于某些电子邮件客户端会阻止.cab文...
星期四, 18 四月, 2019 at 5:48 AM

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    Problems with older Nero application

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Nero Knowledgebase

In the Nero Knowledgebase you can find additional help and information on older Nero products from Nero 6 through Nero 2016. Click here to access the database

Nero Knowledgebase

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How can I get help in other ways?

New support ticket