Nero Support


Most customers are interested in the following topics:

How to Install Nero software after I buy it in Learn more »
How can I remove all traces of previous Nero programs? Learn more »
Do I need to uninstall older Nero versions before I install a new Nero product version? Learn more »


Due to the current situation there may be delays in shipping.

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當您遇到了一個技術問題,為了更好的像技術支援描述清楚您的問題,以便獲得更快的支持,請您 1.描述您的操作步驟。您是運行了哪個Nero產品,做了什麼操作,遇到了什麼問題。 2.提供問題的截圖。 3.提供。請按以下步驟生成該檔案:     1)請從htt...
星期二, 18 二月, 2020 at 11:14 AM
1.您可以將NeroSupport.cab上傳到任何云存儲並共享下載鏈接給我們。 2.您可以更改使用另外一個電子郵件,將NeroSupport.cab文件發送給我們,但別忘了在新的電子郵件中寫清楚您之前反饋問題的歷史記錄,以便於讓我們盡快了解您的問題。 3.由於某些電子郵件客戶端會阻止.cab文...
星期四, 18 四月, 2019 at 5:54 AM

Other options

    Request for order overview

    2Checkout Warenkorb

    Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:


    Problems with older Nero application

    You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

    Report problems in the Nero software

    Start the new "Live Guide" and report the problem using the "Report Problem" function.

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket

Here you can find the complete overview of individual Nero products
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Upgrade Center
Here you can find the latest
Nero version

Get the upgrade »

Fast help and access to a large knowledge database
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Nero Hardware
Discover practical and useful hardware gadgets
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Online Shop
Click through our product range
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Business Solutions
For companies, public bodies, educational institutions etc.
Nero Volume Licenses »

Here you can find all download links, including for older versions
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