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Most customers are interested in the following topics:

How to Install Nero software after I buy it in Nero.com? Learn more »
How can I remove all traces of previous Nero programs? Learn more »
Do I need to uninstall older Nero versions before I install a new Nero product version? Learn more »

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Solution home Questions about Nero products

Nero Video

Can I transfer a video project with created by Nero 2019 to another PC and continue editing with Nero 2021?
Can I transfer a video project (PC 1) that has been processed with Nero 2019 to another PC (PC 2) and continue editing with Nero 2021? Yes, you can copy pr...
Thu, 2 Sep, 2021 at 10:50 AM
How to create a slide show that fits the music rhythm
You'll find further information about how to create a lide show according to the rhythm of the music under following link: Creating a slide show acco...
Wed, 11 May, 2022 at 12:58 PM
How to save project with all used media files in Nero Video?
If you want to archive all used assets and project file into one folder, which you can easily manage the whole Nero Video Project or continues editing in an...
Mon, 6 Jun, 2022 at 11:56 AM
How can I remove black bars function?
When I insert videos or pictures in my Nero video all pictures and videos comes with a frame, How can I delete that frame? 1.If you just don't want to...
Mon, 6 Jun, 2022 at 11:56 AM

Other options

    Request for order overview

    2Checkout Warenkorb

    Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:

    Cleverbridge-URL

    Problems with older Nero application

    Nero KnowHow Plus Installer

    You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

    Report problems in the Nero software

    Live Guide in Nero Software

    Start the new "Live Guide" and report the problem using the "Report Problem" function.

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket