Enter your search term here...
New support ticket
Check ticket status
Nero Platinum Suite FAQ
What is the Nero Platinum Suite?
What is the difference between Nero Platinum Suite and Nero Platinum 2019?
What products are included in the Nero Platinum Suite?
What are the benefits of a 1-year license?
Is support included?
See all 10 articles
I used a trial version of Nero. How do I add a serial number to activate the full version of my Nero product?
How can I remove all traces of previous Nero programs?
Do I need to uninstall older Nero versions before I install a new Nero product version?
How many PCs can I install my version of Nero on?
A Nero product failed to install on Windows 10 because the Windows Log in user account included a space between the words (e.g "C:\Users\John Smith\")
Product: Nero Update -- Error 1939.Service 'Nero Update' (NAUpdate) could not be configured. This could be a problem with the package or your permissions. or Error1921: Service Nero Update (NAUpdate) could not be stopped.
Error 2203.Database: c:\Windows\Installer\***.ipi. cannot open the database file. System error -2147287035
Nero Platinum Suite
Where can I find more information about the Audials Music Recorder?
What is new in Nero Platinum 2019?
How do I add a serial number to Nero on my PC?
Nero Standard Suite
Nero Duplicate Manager Photo
Which kinds of duplicate images can I find and remove with ‘Nero DuplicateManager Photo’?
How to burn .mp4 or .avi movies to DVD so that they play on a DVD Player?
What can I do with ‘Nero LifeThemes PRO’?
What is ‘1-Click Video Story’ and how can I use it?
What can I do when I get the error message “Burn process failed with status 3” when burning Videodiscs in Nero Video?
I am running Windows N system. Nero Video fails to start
Can I manage and playback media on ‘OneDrive’ with Nero MediaHome – even access ‘Files On-Demand’?
Can I convert video files to be fully compatible to disc formats like DVD or BD?
Nero Burning ROM
How can I create and burn ISO images with Nero Burning ROM?
Why do I get the error ‘Burn process failed …’ while Burning a Disc and how to fix the Issues?
Can I backup via ‘OneDrive’ with Nero BackItUp?
Can I backup via ‘Google Drive’ with Nero BackItUp?
How to restore my data via ‘OneDrive’ or ‘Google Drive’ backed up with NeroBackItUp?
Nero TuneItUp PRO
Nero TuneItUp PRO Manual
TuneItUp PRO activation problems
Nero Secur360 Driver Updater
Nero Mobile Apps
What is ‘DriveSpan App’ and what can it do for me?
Hardware product FAQ
How does the ordering process work?
I have received a discount code. How do I use it?
How long does the delivery usually take?
What should I do if the delivery is damaged or does not arrive?
Nero Easy Stream Full-HD Stick
Nero Bluetooth 4.0 Audio Adapter
I have encountered a technical issue. How can I get help?
What should I do when purchasing a Nero version with a serial number ？(Check if a trial version is installed or not)
What should I do when having problems to send NeroSupport.cab or other log files to Nero(firstname.lastname@example.org)?
What should I do when I get one of these error message? ‘Visual C++ Redistributable for Visual Studio 2015(x86)’; ‘MSVCP140.DLL is missing’; ‘api-ms-win-crt-runtime-l1-1-0.dll is missing’; ’Installation error 1158’