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Internal Knowledge Base
Installation and Start-up
How to Install Nero software after I buy it in Nero.com?
How can I remove all traces of previous Nero programs?
Do I need to uninstall older Nero versions before I install a new Nero product version?
[Nero 2019]How many PCs can I install my version of Nero on?
How can I customize installation settings?
See all 10 articles
No Nero shortcut is on my desktop after installation. How to create Nero shortcut?
What can I do when online installers fail to install Nero software?
Nero failed to install because the Windows user account includes a space between the words (e.g "C:\Users\John Smith\")
I have ever used some tools to clean Nero software. Now Nero failed to install
Nero failed to install because Microsoft VC Redist 20XX installation fails
See all 10 articles
Log in and Unlock Nero 2020
I bought the latest Nero from Nero.com. But why there is no serial number?
I bought Nero from Nero.com website and got the 8-bit code. How can I unlock my product after installation?
I have bought Nero and got the 32-bit Activation code. How can I unlock my product after installation?
Do I need to keep logging in Nero Account for using Nero 2020?
What's new in Nero Start?
How to manage my order, subscription, invoice and payment details
Which payment methods can I use?
How do I pay?
Nero Platinum Suite FAQ
I have bought a Nero 2019 subscription. How can I upgrade to the new Nero Platinum?
Licensing Models for Nero Platinum Suite
How can I upgrade from trial to full version before the trial period has ended?
What are the benefits of a 1-year license?
Will the costs increase in the subsequent year?
See all 8 articles
I have encountered a technical issue. How can I get help?
What should I do when purchasing a Nero version with a serial number ？(Check if a trial version is installed or not)
What should I do when having problems to send NeroSupport.cab or other log files to Nero(firstname.lastname@example.org)?
3rd party sales
Refunds for purchases on Steam
Refunds for purchases on the Windows Store
Is a Nero Platinum on eBay (or similar) for less than 10 US$ legitimate?
I use Outlook.com email address to contact Nero Support but never get response. What should I do?
I used a trial version of Nero. How do I add a serial number to activate the full version of my Nero product?
Patent Activation explained
Why my serial number is shown as '-' in Nero Control Center
Nero Platinum Suite
What products are included in the Nero Platinum Suite?
I have a 7-day trial of the Nero Platinum Suite. How can I extend the trial period?
How to Upgrade my Platinum Trial version to a full version
Nero Platinum 2019
What is new in Nero Platinum 2019?
How do I add a serial number to Nero on my PC?
Supported audio/video codecs in Nero Platinum (playback/decoding)
Recorder not found on Windows 10
See all 7 articles
Nero Standard 2019
Nero Burning ROM/Nero Express
How can I create and burn ISO images with Nero Burning ROM?
Why do I get the error ‘Burn process failed …’ while Burning a Disc and how to fix the Issues?
Blu-Ray/DVD burner is recognized as CD burner
Nero applications do not detect my disc burner
What should I do if I want to create a DVD that plays on my DVD player
How to burn .mp4 or .avi movies to DVD so that they play on a DVD Player?
Nero Video tells me that my movie doesn't fit on the disc, what should I do?
DVD-Video burnt by Nero Video plays without sound. What should I do?
What can I do when Nero Video does not detect the disc buner?
What should I do when Nero Video failed to export video file?
See all 11 articles
Can I manage and playback media on ‘OneDrive’ with Nero MediaHome – even access ‘Files On-Demand’?
What can I do when Nero MediaHome fails to play DVD disc
Cannot play blu-ray disc anymore?
Nero Control Center/Nero Update
Update function is not available/“Nero Update is not installed” shows in Nero Control Center. What should I do?
Nero Recode/Disc to Device
Can I convert video files to be fully compatible to disc formats like DVD or BD?
How to Combine Several Videos into One Video
"The RPC server is unavailable" error when Recode converting files. What should I do?
Nero Disc to Device could not finish loading my disc. What should I do?
Nero DuplicateManager Photo
Which kinds of duplicate images can I find and remove with ‘Nero DuplicateManager Photo’?
Can I backup via ‘OneDrive’ with Nero BackItUp?
Can I backup via ‘Google Drive’ with Nero BackItUp?
How to restore my data via ‘OneDrive’ or ‘Google Drive’ backed up with NeroBackItUp?
How to restore old backups from Nero BackItUp
Nero TuneItUp PRO
Nero TuneItUp PRO Manual
TuneItUp PRO activation problems
How to uninstall TuneItUp manually
Audials Music Recorder
Where can I find more information about the Audials Music Recorder?
How can I get support for Audials Music Recorder?
Where can I find more information about the Video Downloader Ultimate?
Nero Secur360 Driver Updater
Nero Mobile Apps
What is ‘DriveSpan App’ and what can it do for me?
Hardware product FAQ
How does the ordering process work?
I have received a discount code. How do I use it?
How long does the delivery usually take?
What should I do if the delivery is damaged or does not arrive?
I would like to return my article. What do I need to know?
Nero Easy Stream Full-HD Stick
Nero Bluetooth 4.0 Audio Adapter