Enter your search term here...
New support ticket
Check ticket status
Nero Platinum Suite FAQ
What is the Nero Platinum Suite?
What are the different payment plans for Nero Platinum?
What products are included in the Nero Platinum Suite?
What are the benefits of a 1-year license?
Is support included?
See all 11 articles
I used a trial version of Nero. How do I add a serial number to activate the full version of my Nero product?
Patent Activation explained
How can I remove all traces of previous Nero programs?
Do I need to uninstall older Nero versions before I install a new Nero product version?
How many PCs can I install my version of Nero on?
How can I uninstall my Nero program under Windows 10?
How to create a Desktop Icon
See all 7 articles
A Nero product failed to install on Windows 10 because the Windows Log in user account included a space between the words (e.g "C:\Users\John Smith\")
Installation failed with error 1939/1921. ("1939: Service 'Nero Update' (NAUpdate) could not be configured...". "1921: Service Nero Update (NAUpdate) could not be stopped.")
Error 2203.Database: c:\Windows\Installer\***.ipi. cannot open the database file. System error -2147287035
What should I do when installation failed and message shows 'please install Windows 8.1 April 2014 Update' on my Windows 8.1
Nero applications fail to run and saying some dll(e.g. MSVCP140.dll, api-ms-win-crt-runtime-l1-1-0.dll, etc) is missing
See all 6 articles
Nero Platinum Suite
What is new in Nero Platinum 2019?
How do I add a serial number to Nero on my PC?
Supported audio/video codecs in Nero Platinum (playback/decoding)
Disc burner detect issue_NV/NBR could not detect burner or NMH could not play disc_Windows 10
Nero Standard Suite
Nero Duplicate Manager Photo
Which kinds of duplicate images can I find and remove with ‘Nero DuplicateManager Photo’?
How to burn .mp4 or .avi movies to DVD so that they play on a DVD Player?
What can I do with ‘Nero LifeThemes PRO’?
What is ‘1-Click Video Story’ and how can I use it?
What can I do when I get the error message “Burn process failed with status 3” when burning Videodiscs in Nero Video?
What can I do when Nero Video fails to start on Windows N system
See all 9 articles
Can I manage and playback media on ‘OneDrive’ with Nero MediaHome – even access ‘Files On-Demand’?
What can I do when Nero MediaHome fails to play DVD disc
Cannot play blu-ray disc anymore?
Can I convert video files to be fully compatible to disc formats like DVD or BD?
Nero Burning ROM/Nero Express
How can I create and burn ISO images with Nero Burning ROM?
Why do I get the error ‘Burn process failed …’ while Burning a Disc and how to fix the Issues?
Nero applications do not detect my disc burner
What should I do if I want to create a DVD that plays on my DVD player
Can I backup via ‘OneDrive’ with Nero BackItUp?
Can I backup via ‘Google Drive’ with Nero BackItUp?
How to restore my data via ‘OneDrive’ or ‘Google Drive’ backed up with NeroBackItUp?
How to restore old backups from Nero BackItUp
Nero TuneItUp PRO
Nero TuneItUp PRO Manual
TuneItUp PRO activation problems
Where can I find more information about the Video Downloader Ultimate?
Nero Secur360 Driver Updater
Nero Mobile Apps
What is ‘DriveSpan App’ and what can it do for me?
Audials Music Recorder
Where can I find more information about the Audials Music Recorder?
How can I get support for Audials Music Recorder?
Hardware product FAQ
How does the ordering process work?
I have received a discount code. How do I use it?
How long does the delivery usually take?
What should I do if the delivery is damaged or does not arrive?
I would like to return my aricle. What do I need to know?
Nero Easy Stream Full-HD Stick
Nero Bluetooth 4.0 Audio Adapter
I have encountered a technical issue. How can I get help?
What should I do when purchasing a Nero version with a serial number ？(Check if a trial version is installed or not)
What should I do when having problems to send NeroSupport.cab or other log files to Nero(firstname.lastname@example.org)?
3rd party sales
Refunds for purchases on Steam
Refunds for purchases on the Windows Store
Is a Nero Platinum on eBay (or similar) for less than 10 US$ legitimate?