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Note:

Due to the current situation there may be delays in shipping.

Nero MediaHome

Can I manage and playback media on ‘OneDrive’ with Nero MediaHome – even access ‘Files On-Demand’?

OneDrive is a very useful cloud service that many people use as a free version or within their Office 365 subscription. OneDrive embeds into the PC system a...

Thu, 7 Mar, 2019 at 12:00 PM

What can I do when Nero MediaHome fails to play DVD disc

The issue maybe caused by Nero applications are blocked by Windows 10's ransomware protection. Would you please try below steps? Open the Start men...

Thu, 30 May, 2019 at 11:11 AM

Cannot play blu-ray disc anymore?

Nero 2019 does not support playback of commercial protected Blu-ray discs. There is no Nero Blu-ray Player anymore. If you are playing a blu-ray disc wh...

Wed, 18 Sep, 2019 at 2:07 PM

Other options

Request for order overview

Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:

Cleverbridge-URL

Problems with older Nero application

You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

Report problems in the Nero software

Start the new "Live Guide" and report the problem using the "Report Problem" function.

Nero Knowledgebase

In the Nero Knowledgebase you can find additional help and information on older Nero products from Nero 6 through Nero 2016. Click here to access the database

Nero Knowledgebase

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket