Nero Support

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Most customers are interested in the following topics:

How to Install Nero software after I buy it in Nero.com? Learn more »

How can I remove all traces of previous Nero programs? Learn more »

Do I need to uninstall older Nero versions before I install a new Nero product version? Learn more »

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Nero MediaHome

Which music formats could I add album cover to

In Nero MediaHome, users could add album cover to music files. These formats are supported to be added cover: mp3, mpa, aiff, flac, etc. Other formats, e.g...

Mon, 31 May, 2021 at 10:38 AM

What should I do if MediaHome plays DVD or video files without image

If MediaHome plays your DVD or video files with audio only but no image, or the image flickers abnormally, please open MediaHome Options -> Video -> V...

Mon, 10 Oct, 2022 at 8:16 AM

What should I do if there is pixelated playback, black screen or A/V sync problem

When play video files or DVD, if there is pixelated playback, black screen or A/V sync problem, please go to MediaHome\Options\Video\Advanced Decoding, clic...

Tue, 22 Mar, 2022 at 6:33 AM

Other options

Request for order overview

Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:

Cleverbridge-URL

Problems with older Nero application

You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

Report problems in the Nero software

Start the new "Live Guide" and report the problem using the "Report Problem" function.

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket