Nero Support

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Solution home Solutions to general questions

Refunds

Refunds for purchases made on the Nero Official Store www.nero.com
After log in to Nero myAccount 1. click on the Ref Number.  2. In the left sidebar, click button of the Request refund.   3. Select the refund r...
Thu, 23 Apr, 2026 at 1:36 PM
How long does the refund process take?
Our payment partner, 2Checkout (Verifone)  will review your eligibility for a refund and process it as quickly as possible.   You are entitled to a 30-day t...
Thu, 23 Apr, 2026 at 1:36 PM
Refunds for purchases on the Windows Store
Windows Store is a 3rd party game and software sales platform of the company Microsoft. Their Terms of Sales don't allow for refunds.
Thu, 23 Apr, 2026 at 1:37 PM
Refunds for purchases on Steam
Steam is a 3rd party game and software sales platform of the company Valve. Usually you can get a refund for any digital product purchased within 14 days an...
Thu, 23 Apr, 2026 at 1:37 PM
I paid twice by mistake. Please refund one of the payment.
Of course, you may request a refund through your Nero myAccount or write to feedback@nero.com.  However, if you purchased the same subscription twice, t...
Thu, 23 Apr, 2026 at 1:38 PM

Other options

    Request for order overview

    2Checkout Warenkorb

    Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:

    Cleverbridge-URL

    Problems with older Nero application

    Nero KnowHow Plus Installer

    You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

    Report problems in the Nero software

    Live Guide in Nero Software

    Start the new "Live Guide" and report the problem using the "Report Problem" function.

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket