Nero Support

How can we help you today?

Most customers are interested in the following topics:

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Refunds

Refunds for purchases on the Windows Store

Windows Store is a 3rd party game and software sales platform of the company Microsoft. Their Terms of Sales don't allow for refunds.

Mon, 24 Jun, 2019 at 4:01 PM

Refunds for purchases on Steam

Steam is a 3rd party game and software sales platform of the company Valve. Usually you can get a refund for any digital product purchased within 14 days an...

Thu, 28 Sep, 2023 at 2:53 PM

Refunds for purchases on the www.nero.com

After log in to Nero myAccount 1. click on Ref Number. 2. In the left sidebar, click button of Request refund. 3. Select the refund reason a...

Mon, 1 Dec, 2025 at 5:16 PM

How long does the refund process take?

Our payment partner 2Checkout will review your eligibility for a refund and process it as quickly as possible. You are entitled to a 30-day trial with an ...

Mon, 1 Dec, 2025 at 3:27 PM

Other options

Request for order overview

Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:

Cleverbridge-URL

Problems with older Nero application

You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

Report problems in the Nero software

Start the new "Live Guide" and report the problem using the "Report Problem" function.

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket