Nero Support

Como podemos ajudar você hoje?

Most customers are interested in the following topics:

How to Install Nero software after I buy it in Nero.com? Learn more »
How can I remove all traces of previous Nero programs? Learn more »
Do I need to uninstall older Nero versions before I install a new Nero product version? Learn more »

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Página inicial de soluções Soluções para questões gerais

Refunds

Reembolsos para compras na Windows Store
Windows Store é uma plataforma de venda de jogos e software de terceiros da empresa Microsoft. Os seus Termos de Venda não permitem reembolsos.
Sex, 28 Jun, 2019 na (o) 11:21 AM
Reembolsos para compras a Steam
Steam é uma plataforma de vendas de software da Valve. Normalmente você pode obter um reembolso para qualquer produto digital comprado no prazo de 14 dias e...
Sex, 28 Jun, 2019 na (o) 10:42 AM

Other options

    Request for order overview

    2Checkout Warenkorb

    Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:

    Cleverbridge-URL

    Problems with older Nero application

    Nero KnowHow Plus Installer

    You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

    Report problems in the Nero software

    Live Guide in Nero Software

    Start the new "Live Guide" and report the problem using the "Report Problem" function.

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket