Nero Support

How can we help you today?

Most customers are interested in the following topics:

How to Install Nero software after I buy it in Nero.com? Learn more »
How can I remove all traces of previous Nero programs? Learn more »
Do I need to uninstall older Nero versions before I install a new Nero product version? Learn more »

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Solution home How to get Nero installed & started

3rd Party Programs

How to change language of OnlineTV
To change the language in OnlineTV, follow these steps:  Click the flag icon in the top right corner. A "Select Language" dialog box will appe...
Tue, 10 Mar, 2026 at 9:03 AM
How to Install and Activate Ashampoo programs
1. Open the Link: Ashampoo® App . Download and install the Ashampoo App. 2. Click on "Activate product". 3. Enter your activation key. 4...
Tue, 10 Mar, 2026 at 9:22 AM

Other options

    Request for order overview

    2Checkout Warenkorb

    Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:

    Cleverbridge-URL

    Problems with older Nero application

    Nero KnowHow Plus Installer

    You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

    Report problems in the Nero software

    Live Guide in Nero Software

    Start the new "Live Guide" and report the problem using the "Report Problem" function.

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket