Nero Support

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Most customers are interested in the following topics:

How to Install Nero software after I buy it in Learn more »
How can I remove all traces of previous Nero programs? Learn more »
Do I need to uninstall older Nero versions before I install a new Nero product version? Learn more »


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Nero AI Image Upscaler

Why does Nero AI Image Upscaler show the Nero logo in the right bottom corner
AI Image upscaling is a Pro feature. It has been integrated in the Nero Platinum Suite subscription version and the Windows Store pro version(Watermark has ...
Mon, 18 Jul, 2022 at 4:09 AM
How to start AI Image upscaler Day Pass online version
1.AI Image upscaler Day Pass is online version, you can visit to find it. 2.Upload a photo will go to Edit page, in here, you can click "...
Fri, 7 Apr, 2023 at 10:26 AM
Which account should I login after purchase Day Pass with PayPal
If you login with Nero account A to purchase products with PayPal Step 1: Choose PayPal payment to place order Step 2: Billing details page S...
Thu, 4 May, 2023 at 10:52 AM

Other options

    Request for order overview

    2Checkout Warenkorb

    Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:


    Problems with older Nero application

    You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

    Report problems in the Nero software

    Start the new "Live Guide" and report the problem using the "Report Problem" function.

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket