Nero Support

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Most customers are interested in the following topics:

How to Install Nero software after I buy it in Learn more »
How can I remove all traces of previous Nero programs? Learn more »
Do I need to uninstall older Nero versions before I install a new Nero product version? Learn more »


Due to the current situation there may be delays in shipping.

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General questions about the installation

Installing Nero after buying it from the official website
After you buy Nero Platinum or other Nero software from, you will get an order Information email with: software Download Link your 8-bit initial...
Fri, 17 Jun, 2022 at 9:35 AM
How to activate a new activation code
Open Nero Start Click on the Nero Account Icon. You'll find it in the top right corner. If you are using version 24.5 of Nero Start, click on "A...
Wed, 1 Jun, 2022 at 12:05 PM
How to reinstall Nero when I get a new PC?
If you have already installed and activated your Nero product on one PC, but now want to use it on another computer, please proceed as follows: For Nero...
Fri, 14 Oct, 2022 at 7:11 AM
How can I remove all traces of previous Nero programs?
Please do NOT use any tool created by other companies (e.g. IObit Uninstaller, Total Cleaner, Revo Uninstaller, etc.) to uninstall Nero software. Such tools...
Thu, 9 Dec, 2021 at 6:55 AM
Download links of Nero program installers
We deliver online installers (the .exe file sized around 3MB) to customers to install the Nero Software. The advantage is every time when installing, the on...
Fri, 17 Jun, 2022 at 7:27 AM
Do I need to uninstall older Nero versions before I install a new Nero product version?
Nero products work side by side, meaning that you can install a latest version and leave a former version installed on the same system. Both versions will...
Thu, 7 Mar, 2019 at 11:18 AM
How can I uninstall my Nero program under Windows 10?
Nero software cannot be uninstalled via Windows 10 ‘Apps & Features’ but must be uninstalled via ‘Control Panel > Programs > Programs and Feature...
Thu, 6 Jun, 2019 at 10:47 AM
What is WiFi+Transfer?
WiFi+Transfer is a client which works with DriveSpan app(in mobile device). You could run DriveSpan app, control it to detects WiFi+Transfer on PC, connects...
Wed, 24 Feb, 2021 at 10:39 AM
Is Internet Connection Required?
The answer is Yes.  For Nero Platinum yearly subscription license, you need Internet and keep your Nero Account logged in all the time, in order to take...
Tue, 11 Oct, 2022 at 7:42 AM
How to Customize Installation Path and Settings
There are several types of Nero program installers. A: Core installer If you are running a Nero Core installer, you are not allowed to change the insta...
Fri, 20 Jan, 2023 at 3:09 AM

Other options

    Request for order overview

    2Checkout Warenkorb

    Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:


    Problems with older Nero application

    You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

    Report problems in the Nero software

    Start the new "Live Guide" and report the problem using the "Report Problem" function.

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket