Nero Support

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Most customers are interested in the following topics:

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Nero Recode/Disc to Device

Converting MP3s with Nero Recode
Note:  You'll find further information about how to convert audios to MP3 under following link: Convert audio to MP3 Click on the following link for f...
Fri, 1 Jul, 2022 at 1:20 PM
Does Nero Recode support ripping Audio CD?
Nero Recode only supports audio file transcoding. Audio CD ripping is not available. If you need to rip CDs, please use Nero MediaHome or Disc to Device or...
Wed, 9 Mar, 2022 at 2:37 AM
Can I convert video files to be fully compatible to disc formats like DVD or BD?
Note: You'll find further information about how to convert your data to an external hard driver under following link: Convert data to an external hard...
Wed, 4 May, 2022 at 1:27 PM
How to Combine Several Videos into One Video
You could easily do this with Nero Recode. There is an option 'Combine videos into one file'. Select it, all videos will be combined and output t...
Fri, 23 Aug, 2019 at 5:18 AM
Nero Recode 2021 Supports 4K Export
The new generation of Nero Recode (version 23.0.x for Nero 2021 Permanent license, and 23.5.x for Nero Subscription license) supports exporting to 4K resolu...
Mon, 21 Sep, 2020 at 10:25 AM
How to keep subtitles of videos after transcoding
Nero Recode Video sources come from two parts: disc and single video file. 1) Disc as Source: According to DVD specifications, DVD disc includes BUP...
Thu, 24 Jun, 2021 at 3:52 PM
Youtube video cannot shown up in Nero Recode online video
Nero Recode can display online videos when the website is able to cache videos to local hard disk while playing. However, most video websites no longer sup...
Thu, 31 Dec, 2020 at 7:47 AM
"The RPC server is unavailable" or "Component missing" error when Recode converting files. What should I do?
If Nero Recode pops up "The RPC server is unavailable" or "Component missing" error when converting files, please try below solutions: ...
Thu, 12 May, 2022 at 10:47 AM
Does my hardware support hardware-accelerated AI enhancement?
We recommend using at least a Nvidia GTX 970 or AMD Radeon R9 390 graphics cards for hardware accelerated video AI upscaling of SD source files. If you woul...
Thu, 20 Jan, 2022 at 8:57 AM
How to turn off AI video upscaling if it is slow on my system
We recommend using at least a Nvidia GTX 970 or AMD Radeon R9 390 graphics cards for hardware accelerated video AI upscaling of SD source files. If your dis...
Thu, 20 Jan, 2022 at 9:01 AM

Other options

    Request for order overview

    2Checkout Warenkorb

    Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:

    Cleverbridge-URL

    Problems with older Nero application

    You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

    Report problems in the Nero software

    Start the new "Live Guide" and report the problem using the "Report Problem" function.

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket