Nero Support

How can we help you today?

Most customers are interested in the following topics:

How to Install Nero software after I buy it in Nero.com? Learn more »

How can I remove all traces of previous Nero programs? Learn more »

Do I need to uninstall older Nero versions before I install a new Nero product version? Learn more »

NOTE ON DELIVERY TIMES:

Due to the current situation there may be delays in shipping.

Hi H1 tag

Hi H2 tag

Hi H3 tag

Hello World

Does my hardware support hardware-accelerated AI enhancement?

Modified on: Mon, 11 Jul, 2022 at 9:15 PM

We recommend using at least a Nvidia GTX 970 or AMD Radeon R9 390 graphics cards for hardware accelerated video AI upscaling of SD source files. If you would like to do video AI upscaling of HD source files, we recommended using at least a Nvidia GTX 1070 or AMD Radeon RX 5600 graphics cards.

With AI enhancements enabled, the following message appears during transcoding:

Did you find it helpful? Yes No

Other options

Request for order overview

Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:

Cleverbridge-URL

Problems with older Nero application

You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.