Nero Support

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Solution home Solutions to general questions

Subscription

Nero Platinum Suite Licence Types: Yearly Subscription and Permanent Licence
Nero Platinum Suite is available on two different licensing models: The first model is a subscription. With the subscription, you purchase a 1 year li...
Mon, 17 Aug, 2026 at 9:14 AM
How to disable automatic renewal of my subscription
Automatic renewal is controlled by a checkbox in Nero myAccount.  1. After log in to Nero myAccount, from tab My Products, click on link  “Update pay...
Thu, 2 Jul, 2026 at 10:17 AM
How to cancel my Nero Platinum subscription
1. Access your Nero Account (https://login.nero.com/oauth/profile/subscriptions-and-plans/desktop-products) and sign in if prompted. Select the subscription...
Wed, 16 Sep, 2026 at 2:45 PM
How to cancel subscription of Microsoft Store application
For the applications installed from Microsoft Store, e.g. Nero DVD Player, the purchase and subscription are managed by Microsoft Store. To cancel a M...
Thu, 23 Apr, 2026 at 1:36 PM

Other options

    Request for order overview

    2Checkout Warenkorb

    Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:

    Cleverbridge-URL

    Problems with older Nero application

    Nero KnowHow Plus Installer

    You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

    Report problems in the Nero software

    Live Guide in Nero Software

    Start the new "Live Guide" and report the problem using the "Report Problem" function.

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket