Nero Support

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Most customers are interested in the following topics:

How to Install Nero software after I buy it in Nero.com? Learn more »
How can I remove all traces of previous Nero programs? Learn more »
Do I need to uninstall older Nero versions before I install a new Nero product version? Learn more »

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解决方案首页 其他问题

Subscription

Nero Platinum Suite的许可模型
Nero Platinum Suite可用于两种不同的许可模式： 第一种模式是订阅。 通过订阅，您可以为我们的普通客户以优惠价格购买具有自动续订的1年许可，这将为您带来许多好处： 您的软件将始终保持最新，这在快节奏的多媒体世界中尤其重要。 这确保了与所有当前媒体格式的持续兼容性。 您将立即获...
星期四, 18 十二月, 2025 在 3:06 PM

Other options

    Request for order overview

    2Checkout Warenkorb

    Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:

    Cleverbridge-URL

    Problems with older Nero application

    Nero KnowHow Plus Installer

    You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

    Report problems in the Nero software

    Live Guide in Nero Software

    Start the new "Live Guide" and report the problem using the "Report Problem" function.

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket