Nero Support

How can we help you today?

Most customers are interested in the following topics:

How to Install Nero software after I buy it in Learn more »
How can I remove all traces of previous Nero programs? Learn more »
Do I need to uninstall older Nero versions before I install a new Nero product version? Learn more »


Due to the current situation there may be delays in shipping.

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How to get help, unsubscribe and more

I have encountered a technical issue. How can I get help?
To help us get a better understanding of the problem, please  describe the steps you have done up until the problem occurred. Screenshots or photos of...
Thu, 9 Nov, 2023 at 9:13 AM
How to send or other log files to Nero (
These are some possibilities of how to reach Nero: Upload to any cloud and share the link to us. Change to another email and send us the ...
Mon, 8 Aug, 2022 at 6:57 AM
​What to do if I never get a response from Nero Support
By now Nero Support has received dozens of emails sent by customers from Outlook-email addresses. When Nero Support replies to these email addresses, the em...
Fri, 20 May, 2022 at 11:17 AM
Where to Get Business Solutions?
For business solution, e.g. companies, government and educational institutions and all other organizations, we provide volume license programs. Please g...
Thu, 17 Dec, 2020 at 9:36 AM
How to unsubscribe from Nero Email Newsletters
Click on the following link to subscribe or unsubscribe from the newsletters: If you still get Nero email newslett...
Thu, 28 Sep, 2023 at 2:46 PM
How to cancel subscription of Microsoft Store application
For the applications installed from Microsoft Store, e.g. Nero DVD Player, the purchase and subscription are managed by Microsoft Store. To cancel a M...
Mon, 11 Mar, 2024 at 4:24 AM
How to create a Nero shortcut after the installation
Nero Start creates a desktop shortcut for itself on the first start. If you don't find a shortcut, follow the following steps: Click on your Window...
Fri, 20 May, 2022 at 11:33 AM
Refunds for purchases on Steam
Steam is a 3rd party game and software sales platform of the company Valve. Usually you can get a refund for any digital product purchased within 14 days an...
Thu, 28 Sep, 2023 at 2:53 PM
Refunds for purchases on the Windows Store
Windows Store is a 3rd party game and software sales platform of the company Microsoft. Their Terms of Sales don't allow for refunds.
Mon, 24 Jun, 2019 at 4:01 PM

Other options

    Request for order overview

    2Checkout Warenkorb

    Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:


    Problems with older Nero application

    You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

    Report problems in the Nero software

    Start the new "Live Guide" and report the problem using the "Report Problem" function.

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket