Nero Support

How can we help you today?

Most customers are interested in the following topics:

How to Install Nero software after I buy it in Learn more »
How can I remove all traces of previous Nero programs? Learn more »
Do I need to uninstall older Nero versions before I install a new Nero product version? Learn more »


Due to the current situation there may be delays in shipping.

Hi H1 tag

Hi H2 tag

Hi H3 tag

Hello World

Nero Burning ROM

Why do I get the error ‘Burn process failed …’ while Burning a Disc and how to fix the Issues?
While using Nero Burning ROM or Nero Express for burning content to a disc, you may come across the error message ‘Burn process failed …’. So, what does th...
Mon, 8 May, 2023 at 8:42 AM
What's new in Nero Burning ROM 2022
Add 'Raspberry Pi OS' and 'ISO to USB' under USB stick/Card. You can copy Raspberry Pi OS or system ISO image to USB and make it as a rootab...
Fri, 21 Jul, 2023 at 9:12 AM
How to activate LightScribe feature?
Generally you should install the LightScribe software to activate the LightScribe features. Contact us if you have any fu...
Fri, 11 Feb, 2022 at 4:10 AM
How to create and burn ISO images with Nero Burning ROM
You can create an ISO image with Nero Nero Burning ROM and burn it to disc. Here are the brief steps: Open Nero Burning ROM and select “Image Recorder” as...
Fri, 21 Jul, 2023 at 9:18 AM
Blu-Ray/DVD burner is recognized as CD burner
Would you please try below proposals? 1. Please check if there is new driver for your burner and firmware. Please update if there is. 2. Please check the ...
Mon, 6 Dec, 2021 at 7:47 AM
Nero applications do not detect my disc burner
If your disc burner is not detected at all, it maybe caused by Nero applications that are being blocked by Windows10/11's ransomware protection.     ...
Fri, 10 May, 2024 at 10:33 AM
What should I do if I want to create a DVD that plays on my DVD player
If you have already got the DVD video folder structure with .VOB, .IFO/.BUP files, you could use Nero BurningROM to burn DVD. 1. New a Compilation. Select ...
Mon, 17 Jun, 2019 at 10:21 AM
How to rip audio CD by Nero Burning ROM/Nero Express
1. Open Nero BurningROM 2. Go to "Extras" and click on "Save Audio Tracks". 3. In the tab "source", select tracks.   4. ...
Tue, 25 Jun, 2024 at 5:45 AM
How to Burn a Bootable Disc
To create a bootable disc, proceed as follows:  1.Click the New button in the main Nero Burning ROM screen. ->The New Compilation window is opened....
Wed, 6 Apr, 2022 at 5:39 AM
Burned DVD showing "Temporary Burn Folder" in place of a real folder
It appears that there is additional desktop.ini file in your source files. Explorer reads that file and finds that this particular folder has localized name...
Thu, 3 Dec, 2020 at 9:06 AM

Other options

    Request for order overview

    2Checkout Warenkorb

    Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:


    Problems with older Nero application

    You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

    Report problems in the Nero software

    Start the new "Live Guide" and report the problem using the "Report Problem" function.

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket