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Nero Burning ROM

What can I do if the burnt disc could not be played and files are in 'Files Ready to Be Written to the Disc' section
After you burn a disc with Nero Burning ROM, if the audio CD could not be played with CD player, Please open the disc in Windows Explorer to check the files...
Fri, 13 Oct, 2023 at 9:03 AM
What can I do if the CD TEXT in burned audio CD is garbled in Japanese
Select Japanese in new compilation dialog. If your non-Unicode settings are Japanese, open Region Settings and check the option "Beta: Use Uni...
Fri, 13 Oct, 2023 at 8:18 AM
How to convert NRG to ISO file?
Please try with these steps. (But it is not feasible for NRG of audio CD, becuase ISO format is not supported for audio CD standard.) 1. Select image Recor...
Thu, 9 Nov, 2023 at 7:12 AM
CD Text is coming up wrong when playback in Media Player
Very sorry for causing inconvenience! Microsoft Media Player itself can't  parse CD Text information unless install some plug-in. So it will get CD Tex...
Thu, 16 Nov, 2023 at 6:42 AM
The program will not write on the disc, it only makes an image file.
That is because you set image recorder as your current recorder. Please set current recorder to your disc drive. In Nero Express, expand left pane ; unchec...
Mon, 26 Feb, 2024 at 8:55 AM

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    Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:


    Problems with older Nero application

    You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

    Report problems in the Nero software

    Start the new "Live Guide" and report the problem using the "Report Problem" function.

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket