Hardware product FAQ

How does the ordering process work?
Select your desired products and add them to your shopping cart. Once you have made your selection, click on "Check out" to complete your order. O...
Thu, 7 Mar, 2019 at 2:36 PM
I have received a discount code. How do I use it?
Once you entered the "Check Out" you will have the chance to enter your discount code in the empty "Discount Code" field. After clicking...
Thu, 7 Mar, 2019 at 2:36 PM
How long does the delivery usually take?
We ship our products directly from Germany. Depending on the destination country and the shipping method, delivery usually takes between 3 and 9 working day...
Thu, 7 Mar, 2019 at 2:36 PM
What should I do if the delivery is damaged or does not arrive?
If there are any problems with your order, we will help you immediately. Please contact us by e-mail at the following e-mail address: feedback@nero.comĀ 
Thu, 7 Mar, 2019 at 2:36 PM
I would like to return my aricle. What do I need to know?
If, contrary to expectations, you are not satisfied with the item or if it has been damaged during shipping, you can return it to us using the enclosed retu...
Wed, 5 Jun, 2019 at 2:45 PM