Nero Support

How can we help you today?

Most customers are interested in the following topics:

How to Install Nero software after I buy it in Nero.com? Learn more »

How can I remove all traces of previous Nero programs? Learn more »

Do I need to uninstall older Nero versions before I install a new Nero product version? Learn more »

NOTE ON DELIVERY TIMES:

Due to the current situation there may be delays in shipping.

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Hardware product FAQ

How to record music with Nero Recode Stick

1. Connect your CD player or LP player to Recode Stick. Then insert Recode Stick to USB port of your PC.  2. Check with your system Setting:&n...

Thu, 19 Aug, 2021 at 10:39 AM

How to use Nero Bluetooth Audio AUX-Adapter

Thank you for choosing Nero Bluetooth Audio AUX-Adapter. Please find the latest introduction in Nero website about this hardware: https://www.nero.com/...

Thu, 3 Dec, 2020 at 5:06 AM

How to use Recode Stick to Capture Videos

This is a video tutorial of How to digitize analog Videos with Nero Recode Stick: https://www.youtube.com/watch?v=zWDo_6FjsN0

Wed, 11 Jan, 2023 at 9:07 AM

Other options

Request for order overview

Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:

Cleverbridge-URL

Problems with older Nero application

You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

Report problems in the Nero software

Start the new "Live Guide" and report the problem using the "Report Problem" function.

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket