Nero Support

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Most customers are interested in the following topics:

How to Install Nero software after I buy it in Learn more »
How can I remove all traces of previous Nero programs? Learn more »
Do I need to uninstall older Nero versions before I install a new Nero product version? Learn more »


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Hardware product FAQ

How to record music with Nero Recode Stick
1. Connect your CD player or LP player to Recode Stick. Then insert Recode Stick to USB port of your PC.  2. Check with your system Setting:&n...
Thu, 19 Aug, 2021 at 10:39 AM
How to use Nero Bluetooth Audio AUX-Adapter
Thank you for choosing Nero Bluetooth Audio AUX-Adapter. Please find the latest introduction in Nero website about this hardware:
Thu, 3 Dec, 2020 at 5:06 AM
How to use Recode Stick to Capture Videos
This is a video tutorial of How to digitize analog Videos with Nero Recode Stick:
Wed, 11 Jan, 2023 at 9:07 AM
How to Use Nero Recode Stick to record video on Mac with QuickTime Player
On Mac OS, you could use QuickTime Player to record video.  1. Connect your video source (e.g. VHS and DV, etc) and Recode stick with Mac via a USB adap...
Wed, 21 Feb, 2024 at 8:21 AM

Other options

    Request for order overview

    2Checkout Warenkorb

    Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:


    Problems with older Nero application

    You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

    Report problems in the Nero software

    Start the new "Live Guide" and report the problem using the "Report Problem" function.

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket