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Due to the current situation there may be delays in shipping.

Hardware product FAQ

How does the ordering process work?
Select your desired products and add them to your shopping cart. Once you have made your selection, click on "Check out" to complete your order. O...
Thu, 7 Mar, 2019 at 2:36 PM
I have received a discount code. How do I use it?
Once you entered the "Check Out" you will have the chance to enter your discount code in the empty "Discount Code" field. After clicking...
Thu, 7 Mar, 2019 at 2:36 PM
How long does the delivery usually take?
We ship our products directly from Germany. Depending on the destination country and the shipping method, delivery usually takes between 3 and 9 working day...
Thu, 7 Mar, 2019 at 2:36 PM
What should I do if the delivery is damaged or does not arrive?
If there are any problems with your order, we will help you immediately. Please contact us by e-mail at the following e-mail address: customercare@nero.com ...
Mon, 17 Feb, 2020 at 3:23 PM
I would like to return my article. What do I need to know?
If, contrary to expectations, you are not satisfied with the item or if it has been damaged during shipping, you can return it to us using the enclosed retu...
Thu, 12 Sep, 2019 at 9:31 AM

Other options

    Request for order overview

    2Checkout Warenkorb

    Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:


    Problems with older Nero application

    You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

    Report problems in the Nero software

    Start the new "Live Guide" and report the problem using the "Report Problem" function.

Nero Knowledgebase

In the Nero Knowledgebase you can find additional help and information on older Nero products from Nero 6 through Nero 2016. Click here to access the database

Nero Knowledgebase

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket