Nero Support

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Most customers are interested in the following topics:

How to Install Nero software after I buy it in Nero.com? Learn more »
How can I remove all traces of previous Nero programs? Learn more »
Do I need to uninstall older Nero versions before I install a new Nero product version? Learn more »

NOTE ON DELIVERY TIMES:


Due to the current situation there may be delays in shipping.

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Base de conocimientos

Aplicaciones de software

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Other options

    Request for order overview

    2Checkout Warenkorb

    Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:

    Cleverbridge-URL

    Problems with older Nero application

    You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

    Report problems in the Nero software

    Start the new "Live Guide" and report the problem using the "Report Problem" function.

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket

Software
Here you can find the complete overview of individual Nero products
To products »

Upgrade Center
Here you can find the latest
Nero version

Get the upgrade »

Support
Fast help and access to a large knowledge database
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Nero Hardware
Discover practical and useful hardware gadgets
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Online Shop
Click through our product range
To the shop »

Business Solutions
For companies, public bodies, educational institutions etc.
Nero Volume Licenses »

Downloads
Here you can find all download links, including for older versions
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Sales
Discover our latest bargains
Discover bargains »

Affiliates
A partner you can rely on
Become a partner »