Nero Support

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Most customers are interested in the following topics:

How to Install Nero software after I buy it in Nero.com? Learn more »
How can I remove all traces of previous Nero programs? Learn more »
Do I need to uninstall older Nero versions before I install a new Nero product version? Learn more »

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Solution home Questions about Nero products

Video Downloader

Where can I find more information about the Video Downloader?
Video Downloader is a third-party program in our Nero Platinum Suite. You can check the information about the Video Downloader program here:  https://www.v...
Mon, 24 Feb, 2025 at 7:50 AM
How to get the download link for Video Downloader from Nero online shop
We are glad that you purchased program(such as Video Downloader) from our Nero Online Shop. If you have purchased Video Downloader from our Nero Online Sho...
Fri, 21 Mar, 2025 at 8:06 AM

Other options

    Request for order overview

    2Checkout Warenkorb

    Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:

    Cleverbridge-URL

    Problems with older Nero application

    Nero KnowHow Plus Installer

    You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

    Report problems in the Nero software

    Live Guide in Nero Software

    Start the new "Live Guide" and report the problem using the "Report Problem" function.

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket