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What can I do if Nero program shows 'Your product status can not be verified'

Modified on: Tue, 22 Dec, 2020 at 10:26 AM

In recent update, for Nero 2020 and Nero 2021 lifetime license e.g. Nero Platinum or Standalone products, it is required to log in your Nero Account at least once per 7 days in order to get the latest product status of your Nero Account.

If you see below dialog, usually it is caused by your Nero Account is not logged in.

Please run Nero Start, click on the top right icon and log in with your Nero Account. Then you could start Nero applications.

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Request for order overview

Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:

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Problems with older Nero application

You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.