Nero Support

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Most customers are interested in the following topics:

How to Install Nero software after I buy it in Nero.com? Learn more »

How can I remove all traces of previous Nero programs? Learn more »

Do I need to uninstall older Nero versions before I install a new Nero product version? Learn more »

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Due to the current situation there may be delays in shipping.

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Nero TuneItUp PRO

How to uninstall TuneItUp manually

Manually delete below folders: - C:\ProgramData\Nero\Nero TuneItUp - C:\Program Files (x86)\Nero\Nero TuneItUp To get into the ProgramData folder just...

Mon, 16 Sep, 2019 at 3:42 AM

How to install Nero TuneItUp and Unlock the PRO feature

Note: You'll find further information about how to make your PC faster under following link: Making your PC faster Install Nero TuneItUp in N...

Thu, 21 Jul, 2022 at 11:03 AM

I have bought Nero Platinum lifetime version, but cannot activate TuneItUp Pro

I have bought Nero Platinum lifetime version, but the Pro version of "Nero TuneItUp" does not activate. I'm constantly being redirected to th...

Thu, 20 Apr, 2023 at 5:55 AM

Other options

Request for order overview

Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:

Cleverbridge-URL

Problems with older Nero application

You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

Report problems in the Nero software

Start the new "Live Guide" and report the problem using the "Report Problem" function.

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket