Nero Support

How can we help you today?

Most customers are interested in the following topics:

How to Install Nero software after I buy it in Nero.com? Learn more »

How can I remove all traces of previous Nero programs? Learn more »

Do I need to uninstall older Nero versions before I install a new Nero product version? Learn more »

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After Sale

How long does the hardware delivery usually take?

We ship our products directly from our office in Germany. Depending on the destination country, delivery may take up to 3 to 4 weeks. If you have not ...

Wed, 29 Apr, 2026 at 11:00 AM

What should I do if the delivery is damaged or does not arrive?

If there are any problems with your order, we will help you immediately. Please contact us by e-mail at the following e-mail address: feedback@nero.com

Wed, 11 Mar, 2026 at 2:19 PM

I would like to return my article. What do I need to know?

If, contrary to expectations, you are not satisfied with the item or if it has been damaged during shipping, you can return it to us using the enclosed retu...

Fri, 24 Apr, 2026 at 3:38 PM

Other options

Request for order overview

Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:

Cleverbridge-URL

Problems with older Nero application

You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

Report problems in the Nero software

Start the new "Live Guide" and report the problem using the "Report Problem" function.

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket