Nero Support

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Most customers are interested in the following topics:

How to Install Nero software after I buy it in Nero.com? Learn more »
How can I remove all traces of previous Nero programs? Learn more »
Do I need to uninstall older Nero versions before I install a new Nero product version? Learn more »

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解決方案首頁 訂單流程說明

硬體通常需要多久才能送達？

硬體通常需要多久才能送達？
我們直接從德國辦公室寄送產品。視目的地國家而定，運送時間可能長達 3 至 4 週。 若您在三週後仍未收到貨件，或想了解包裹何時寄出，請透過 feedback@nero.com 聯絡我們的 Nero 支援團隊。 由於我們使用一般郵政服務，因此僅提供德國境內寄送包裹的追蹤服務。
星期三, 29 四月, 2026 於 11:02 AM
如果貨物損壞或收不到，我該怎麼辦？
如果您的硬體訂單有任何問題，我們將立即幫助您。請通過以下電子郵寄地址與我們聯系：customercare@nero.com
星期二, 18 二月, 2020 於 11:27 AM

Other options

    Request for order overview

    2Checkout Warenkorb

    Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:

    Cleverbridge-URL

    Problems with older Nero application

    Nero KnowHow Plus Installer

    You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

    Report problems in the Nero software

    Live Guide in Nero Software

    Start the new "Live Guide" and report the problem using the "Report Problem" function.

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket