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Solution home Questions about Nero products

Nero Burning ROM

What can I do if Nero Burning ROM failed to burn Dual-layer disc
1. Confirm whether your burner supports dual-layer burning. 2. Reduce the burning speed: high-speed burning may cause the second layer to fail. It is recomm...
Mon, 20 Oct, 2025 at 12:05 PM
Make Nero Burning ROM or Nero Express as the default application to open the project files of them.
If you want to use Nero Burning ROM or Nero Express as the default application for opening Nero Burning ROM project files or Nero Express projects, right-cl...
Fri, 28 Nov, 2025 at 3:20 AM
Why can't I find/active Nero CD Ripper in Nero Platinum Suite?
Nero CD Ripper is a product released only on the Microsoft Store(https://apps.microsoft.com/detail/9NSNQ0CPD06G?hl=en-us&gl=CN&ocid=pdpshare) and is...
Thu, 9 Apr, 2026 at 7:11 AM

Other options

    Request for order overview

    2Checkout Warenkorb

    Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:

    Cleverbridge-URL

    Problems with older Nero application

    Nero KnowHow Plus Installer

    You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

    Report problems in the Nero software

    Live Guide in Nero Software

    Start the new "Live Guide" and report the problem using the "Report Problem" function.

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket