How to obtain products from VIP Store

Modified on: Tue, 22 Aug, 2023 at 9:15 AM

VIP Store is the app Store in Nero Start. It is only available for Nero Platinum Suite - yearly license users. In the VIP Store, you can directly purchase additional software with just one click.

Info: Nero Start and other necessary components should be updated to the latest version to ensure the smooth functioning of the VIP Store.

When you are signed in Nero Start and have Nero Platinum selected as your default product, the Nero VIP Store will appear in the left menu entry.

Nero Platinum subscribers will receive exclusive discounts for different products.

After you have confirmed your purchase in the VIP Store, the order will be placed by our authorized payment provider Verifone. The payment method will be the same one you are using for your yearly Nero Platinum license.

After the order is finished and successful, Nero Start will begin to download and install the product. After the product is installed successfully, you can start the application directly via the VIP Store.

If the payment information from your Nero Platinum Suite happens to be out of date, you will be notified and asked to input your payment info manually to continue with the order.

You can get the privacy policy detail information from below link.

https://store.nero.com/order/privacy.php

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Other options

Request for order overview

Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:

Cleverbridge-URL

Problems with older Nero application

You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.