How can we help you today?
Most customers are interested in the following topics:
Hello World
Modified on: Thu, 23 Apr, 2026 at 1:38 PM
Of course, you may request a refund through your Nero myAccount or write to feedback@nero.com.
However, if you purchased the same subscription twice, the subscription periods will not overlap. Instead, the validity period will be extended accordingly - for example by two years. This you can also see from your Nero myAccount.
Did you find it helpful? Yes No
Send feedback
Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:
Cleverbridge-URL
You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.
Start the new "Live Guide" and report the problem using the "Report Problem" function.
Nero KnowHow is the support app for the latest Nero products.
