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Nero Video

What should I do when Nero Video failed to export video file?
If you encounter an error while exporting videos, you can try below: 1. Please go to C:\Users\[Current User]\AppData\Roaming\Nero\[Current Nero Version]\Ne...
Thu, 7 Nov, 2019 at 7:57 AM
Is it possible to edit old NVC projects in latest Nero Video version?
Yes.  Nero Video could open and edit the projects created by old Nero Video versions.   But, old Nero Video is unable to open the projects created by new N...
Mon, 11 Jan, 2021 at 9:08 AM
What is ‘1-Click Video Story’ and how can I use it?
‘1-Click Video Story’ is a comfortable way to create professional slideshows and movies just via drag & drop, and one click, only. From Nero 2019 the fe...
Thu, 7 Mar, 2019 at 11:56 AM
What can I do when I get the error message “Burn process failed with status 3” when burning Videodiscs in Nero Video?
When using Nero Video for burning videodiscs, you may run into this error. “Status 3” is a general status for the burning process in Nero Video. It means t...
Fri, 10 May, 2019 at 3:47 PM
Nero Video tells me that my movie doesn't fit on the disc, what should I do?
Nero Video is set to "Keep source quality" per default. So your resulting DVD, AVCHD, Blu-ray will maintain the quality and look as good as the or...
Fri, 5 Jul, 2019 at 2:52 PM
What should I do if I fail to input Japanese kanji when editing text
When editing text in Nero Video, if you have problem with inputing Japanese kanji with some input method editor, e.g. ATOK, we would like to suggest you to ...
Thu, 6 Jun, 2019 at 3:42 AM
How to burn to Hard Disk firstly then burn to disc from Windows Explorer?
1. In Nero Video Burn Options screen, burn the project to Hard Disk Folder. 2. If burn successfully, use windows Burn to disc function to burn.   1). In...
Fri, 15 Nov, 2019 at 10:10 AM
How to play AVCHD-DVD discs createdby Nero Video
AVCHD is a recording format developed for recording high-definition video to media such as recordable DVD media, hard disk drives, and memory cards.  DV...
Mon, 11 Jan, 2021 at 10:32 AM
How to create a VCD disc with Nero Video
In order to create a VCD disc with Nero Video, Step 1. Open Nero Video. Step 2. Drag a video file to Nero Video Home, Nero Video will pop up 'Select V...
Tue, 12 Jan, 2021 at 2:49 AM
How to Adjust Output File Size When Burn a Project
By default, when burning a disc, Nero Video will try to fit the complete space of a disc. For some case if you don't need large sized output, you could...
Tue, 12 Jan, 2021 at 9:49 AM

Other options

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    Problems with older Nero application

    You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

    Report problems in the Nero software

    Start the new "Live Guide" and report the problem using the "Report Problem" function.

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket