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Nero Video

Can I transfer a video project with created by Nero 2019 to another PC and continue editing with Nero 2021?
Can I transfer a video project (PC 1) that has been processed with Nero 2019 to another PC (PC 2) and continue editing with Nero 2021? Yes, you can copy pr...
Thu, 2 Sep, 2021 at 10:50 AM
How to create a slide show that fits the music rhythm
You'll find further information about how to create a lide show according to the rhythm of the music under following link: Creating a slide show accor...
Wed, 11 May, 2022 at 12:58 PM
How to save project with all used media files in Nero Video?
If you want to archive all used assets and project file into one folder, which you can easily manage the whole Nero Video Project or continues editing in an...
Mon, 6 Jun, 2022 at 11:56 AM
How can I remove black bars function?
When I insert videos or pictures in my Nero video all pictures and videos comes with a frame, How can I delete that frame? 1.If you just don't want to ...
Mon, 6 Jun, 2022 at 11:56 AM
What should I do if the video is black and white in Content or Capture screen?
If you encounter the problem that the video playback is black and white, but export/burn is in color,please update windows system or the graphics card drive...
Thu, 20 Apr, 2023 at 10:33 AM
In Motion Tracker, what should I do if the tracked object is lost during tracking?
During tracking, the tracking object loses or has an offset, you can  "stop tracking" immediately, click "Zoom in" in the lower left cor...
Mon, 10 Apr, 2023 at 11:21 AM
What can I do if the 4:3 pictures in the slideshow always have left and right black bars?
I import 4:3 pictures into Nero Video. But the pictures always have left and right black bars in the slideshow, How can I change this? If you don't w...
Mon, 1 Jul, 2024 at 8:14 AM
Why the images are blurred when previewing in Nero Video
If the images becomes blurred after putting on timeline and previewing in Nero Video, here are the solution: 1. Before previewing, open "Options ->...
Mon, 1 Jul, 2024 at 8:19 AM

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    Problems with older Nero application

    You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

    Report problems in the Nero software

    Start the new "Live Guide" and report the problem using the "Report Problem" function.

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket