Nero Support

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Most customers are interested in the following topics:

How to Install Nero software after I buy it in Learn more »
How can I remove all traces of previous Nero programs? Learn more »
Do I need to uninstall older Nero versions before I install a new Nero product version? Learn more »


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General questions about the installation

How to Customize Installation Path and Settings
There are several types of Nero program installers. A: Core installer If you are running a Nero Core installer, you are not allowed to change the insta...
Fri, 20 Jan, 2023 at 3:09 AM
How to change the Language of Nero programs?
If you want to change the display language in Nero programs, please do below steps by referring the screenshot also. 1. Run Nero Start  2. Click the to...
Fri, 3 Nov, 2023 at 6:11 AM
[Nero 2020]How to customize installation settings
When installing Nero software, you could customize the installation location and installed applications. Follow the steps below if you are running a stu...
Fri, 3 Jun, 2022 at 2:09 PM
[Nero 2020] How to change the language of Nero software
Nero ControlCenter controls the displaying language of Nero software.   Follow below steps to change the language: Run Nero ControlCenter from Nero ...
Fri, 3 Jun, 2022 at 2:58 PM
[Nero 2020]How can I uninstall specified application out of Nero software?
I would like to uninstall one or several applications which I do not use from Nero software, and keep other applications installed at the same time. What sh...
Thu, 31 Dec, 2020 at 3:22 AM
How to Activate Steganos Password Manager 22 with My Serial Key
In Christmas Bundle, one of our partner's program is Steganos Password Manager 22. In your order information email, you get the serial key of your Stega...
Wed, 20 Jan, 2021 at 8:24 AM
I could not find Nero on my desktop after installing finishes. How to create Nero shortcut
Usually, when installing Nero products, the desktop icon should be automatically created on your desktop. If this does not happen automatically, you can...
Fri, 1 Nov, 2019 at 4:54 AM
Nero Platinum supported languages
Currently Nero Platinum supports the following 23 languages: Chinese (Simplified) Chinese (Traditional) Czech Danish Dutch English (U.S.) Finn...
Thu, 16 Feb, 2023 at 1:26 PM
How to install Nero Platinum Suite 2024 Unlimited version from the zipped full installer
        If you have the latest Nero Platinum Suite 2024 Unlimited version activated on your Nero account with your email, all the product features will be a...
Mon, 30 Oct, 2023 at 4:40 AM
How to Install Nero Video 2024
If you placed order for purchasing Nero Video 2024 on Nero official online shop, please follow up below steps  to install and active.   1.Download and Ins...
Wed, 15 Nov, 2023 at 3:41 AM

Other options

    Request for order overview

    2Checkout Warenkorb

    Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:


    Problems with older Nero application

    You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

    Report problems in the Nero software

    Start the new "Live Guide" and report the problem using the "Report Problem" function.

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket