Nero Support

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Most customers are interested in the following topics:

How to Install Nero software after I buy it in Nero.com? Learn more »

How can I remove all traces of previous Nero programs? Learn more »

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Nero Start

Nero Start v28.5 and higher: how to revert to previous UI layout?

Since the new Nero Start always displays the most recent product under your account at the top. If you want to place your old product at the top or use a di...

Mon, 23 Mar, 2026 at 8:08 AM

How to delete the temporary files in Nero Start

Thanks for your email. If you get an error message that the Nero update failed to download in Nero Start, there might be some network issue. Generally, yo...

Mon, 28 Aug, 2023 at 7:03 AM

Declutter Your Start Screen: Use Favorites to See Only What You Need

To keep your frequently used apps in one clean list, try this: Install the apps you need. Right-click the app card and select Add to Favorites. Find...

Tue, 7 Apr, 2026 at 10:00 AM

Other options

Request for order overview

Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:

Cleverbridge-URL

Problems with older Nero application

You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

Report problems in the Nero software

Start the new "Live Guide" and report the problem using the "Report Problem" function.

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket