Nero Support

Comment pouvons-nous vous aider aujourd’hui ?

Most customers are interested in the following topics:

How to Install Nero software after I buy it in Learn more »
How can I remove all traces of previous Nero programs? Learn more »
Do I need to uninstall older Nero versions before I install a new Nero product version? Learn more »


Due to the current situation there may be delays in shipping.

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Nero Score

Comment effectuer un test de vitesse sur un ordinateur
Vous trouverez de plus amples informations sur la façon d'effectuer un test de vitesse de l'ordinateur sur le lien suivant : Effectuer un test de vi...
Ven, 13 Mai, 2022 à 3:19 H
Que dois-je faire lorsque je vois le message d'erreur "0xc0000142" ?
Cette erreur se produit dans votre application Nero Score car la configuration matérielle de votre machine est trop faible, ce qui empêche le logiciel de fo...
Mar, 24 Mai, 2022 à 11:20 H

Other options

    Request for order overview

    2Checkout Warenkorb

    Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:


    Problems with older Nero application

    You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

    Report problems in the Nero software

    Start the new "Live Guide" and report the problem using the "Report Problem" function.

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket