Nero Support

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Most customers are interested in the following topics:

How to Install Nero software after I buy it in Nero.com? Learn more »
How can I remove all traces of previous Nero programs? Learn more »
Do I need to uninstall older Nero versions before I install a new Nero product version? Learn more »

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Due to the current situation there may be delays in shipping.

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Accueil des solutions

Questions sur les produits Nero

Audials Music Recorder 2
Nero AI Image Upscaler 4
Nero AI Photo Tagger 5
Nero BackItUp 16
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Nero Burning ROM 39
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Nero Control Center/Nero Update 1
Nero CoverDesigner 4
Nero Duplicate Manager Photo 4
Nero Recode/Disc to Device 13
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Nero Score 2
Nero Sound Tools 6
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Nero Start & Account 20
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Nero TuneItUp PRO 3
Nero MediaHome 13
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Nero Mobile Apps 2
Nero Platinum Suite 9
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Nero Video 33
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Video Downloader 1
Produits matériels FAQ 1

Other options

    Request for order overview

    2Checkout Warenkorb

    Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:

    Cleverbridge-URL

    Problems with older Nero application

    Nero KnowHow Plus Installer

    You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

    Report problems in the Nero software

    Live Guide in Nero Software

    Start the new "Live Guide" and report the problem using the "Report Problem" function.

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket