Nero Support

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Most customers are interested in the following topics:

How to Install Nero software after I buy it in Nero.com? Learn more »
How can I remove all traces of previous Nero programs? Learn more »
Do I need to uninstall older Nero versions before I install a new Nero product version? Learn more »

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Accueil des solutions Comment installer et démarrer Nero

Solutions aux problèmes d'installation

[Nero 2021] L'installation de Nero échoue à cause d'un problème d'installation de .Net Framework 4.5.2
Microsoft .Net 4.5.2 est le prérequis du logiciel Nero. Il est inclus dans le système Windows 10. Cependant, sur les systèmes Windows 7, 8 ou 8.1, il n'...
Mer, 9 Juin, 2021 at 3:32 H
[Nero 2021] L'installation de Nero échoue à cause d'un problème d'installation de la redistribution de Microsoft Visual C++ 2015-2019
Si vous installez Nero 2021 et que vous voyez l'erreur 'There was a problem installing Microsoft Visual C++ 2015-2019 Redistributable - 14.23.2728...
Lun, 6 Juin, 2022 at 12:48 H

Other options

    Request for order overview

    2Checkout Warenkorb

    Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:

    Cleverbridge-URL

    Problems with older Nero application

    Nero KnowHow Plus Installer

    You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

    Report problems in the Nero software

    Live Guide in Nero Software

    Start the new "Live Guide" and report the problem using the "Report Problem" function.

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket