Please do it with the following steps:

  1. Right click on  ‘My Computer’ and select ‘Manage’.
  2. Then click ‘Services and Applications’, click ‘Services’.
  3. Found the service name start with ‘Nero BackItUp Background service xxxx’.
  4. Right-click on the service and select ‘Restart’.

Please refer to the following screenshot:



Thanks for your supporting of Nero!

Nero Support Team