Nero Support

How can we help you today?

Most customers are interested in the following topics:

How to Install Nero software after I buy it in Learn more »
How can I remove all traces of previous Nero programs? Learn more »
Do I need to uninstall older Nero versions before I install a new Nero product version? Learn more »


Due to the current situation there may be delays in shipping.

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Nero Recode/Disc to Device

How to burn video discs from Nero Recode converting jobs
You can burn discs from your ‘Nero Recode’ job list by directly sending your project over to ‘Nero Video’ Disc Authoring. Open Nero Recode. On that home...
Tue, 12 Jul, 2022 at 11:18 AM
Nero Disc to Device could not finish loading my disc. What should I do?
The problem you have encountered may be due to Disc to Device online update. Therefore, please just try to reinstall "Disc to Device" by followin...
Thu, 7 Nov, 2019 at 8:13 AM
How to Edit a Video?
Change quality setting Open the Video setting tab, drag the slider to adjust the video bit rate: How to trim video:
Mon, 10 Oct, 2022 at 9:44 AM

Other options

    Request for order overview

    2Checkout Warenkorb

    Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:


    Problems with older Nero application

    You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

    Report problems in the Nero software

    Start the new "Live Guide" and report the problem using the "Report Problem" function.

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket