Nero Support

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Most customers are interested in the following topics:

How to Install Nero software after I buy it in Nero.com? Learn more »
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Understanding Your Nero Software License: Account Login vs. Activation Code
Your Nero software can be activated in one of two ways, depending entirely on your purchase channel. The key difference is whether your license is managed t...
Wed, 21 Jan, 2026 at 11:47 AM
How to activate Nero Account with the 8-character password
The 8-character password that comes from your order email is the initial password for your Nero account. After logging into the Nero account with your e...
Wed, 21 Jan, 2026 at 12:04 PM
How to redeem 32/24-character Activation code
If you purchased from an authorized third-party retailer (e.g., Nero Store in Amazon, Best Buy, magazines e.g. Computerbild, MediaMarktt or other software s...
Wed, 21 Jan, 2026 at 11:50 AM
How to activate a new activation code
If you have got a new activation code of Nero product, please log in your Nero account and add the code as the steps below: 1. Open Nero Start. 2. F...
Wed, 21 Jan, 2026 at 12:39 PM
Patent Activation explanation
Some Nero applications include certain features which are provided by third party suppliers. The implementation of these technologies enables Nero to be hig...
Wed, 21 Jan, 2026 at 12:42 PM
Why my serial number is shown as '-' in Nero Control Center
From our Nero Platinum Suite 2020, we use account system to manage your products and serial numbers.  Your Nero Account consists of the email address yo...
Fri, 23 Jan, 2026 at 1:17 PM
How to check which product will be enabled by a certain Nero activation code?
You have a 32 character Nero activation code in the form of 1111-2222-3333-4444-5555-6666 and you would like to know the product it will enable, without act...
Wed, 21 Jan, 2026 at 12:57 PM
How to Activate Steganos Password Manager 22 with My Serial Key
In Christmas Bundle, one of our partner's program is Steganos Password Manager 22. In your order information email, you get the serial key of your Stega...
Wed, 20 Jan, 2021 at 8:24 AM

Other options

    Request for order overview

    2Checkout Warenkorb

    Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:

    Cleverbridge-URL

    Problems with older Nero application

    You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

    Report problems in the Nero software

    Start the new "Live Guide" and report the problem using the "Report Problem" function.

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket