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Nero Burning ROM

Enable access to Gracenote online database
If you can't find the context menu of 'Get metadata', you can enable it in menu "File->Options->Database", checked option "...
Wed, 27 Jan, 2021 at 9:41 AM
I would like to have Nero Express
Nero Express is available in Microsoft Store, offline stores and Nero Platinum Suite.  We recommend you to subscribe Nero Express 365 from Microsoft Store ...
Thu, 27 Oct, 2022 at 10:57 AM
How to see the titles in my burnt audio CD?
For the burned audio CD, if you browse it in Windows Explorer, it will show as track 01, track 02. This is as expected: If you play it with a music...
Fri, 4 Jun, 2021 at 8:56 AM
How to create ISO image from a disc?
1. Select Target as 'Image Recorder' in toolbar. 2. Insert your source disc to drive. Click Copy in toolbar. 3. Click Copy after you define t...
Thu, 11 Mar, 2021 at 6:32 AM
Does Nero support M-disc ?
M-DISC is supported, but Nero burns like other ordinary disks. There is no special treatment for this.
Tue, 26 Jan, 2021 at 2:41 AM
What's new in Nero Burning ROM 2021
Nero Burning ROM 2021 provides a 1:1 block-level copy of an optical evidence disc and get a confirmation that source and target are identical. 1.  Select F...
Fri, 21 Jul, 2023 at 9:21 AM
The 'Burn' button is gray. What can I do to start to burn?
This problem may be caused by a mismatch between the project file and your project type. Please try other project types to see if there is a consent problem...
Fri, 4 Jun, 2021 at 8:58 AM
Nero Burning ROM/Express stays at splash screen and can't start. What can I do?
If Nero Burning ROM or Nero Express only a splash screen but no application window, please check if there is any disc drive not working on your computer.  N...
Fri, 4 Jun, 2021 at 8:58 AM
How to make Nero to recognize my 800MB(90 minutes) CD-R disc
Nero does not recognize the 800M(90 minutes) CD disc automatically. It's still detected as 700M(80minutes) now.  If you need to burn a full disk of ...
Fri, 4 Jun, 2021 at 9:01 AM
What can I do if 'you might not have permission to burn' message pops up?
If there is no access to your disc burner, open Nero Burning ROM or Nero Express, the error message pops up. How to resolve this: Under the admin acc...
Fri, 4 Jun, 2021 at 8:45 AM

Other options

    Request for order overview

    2Checkout Warenkorb

    Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:


    Problems with older Nero application

    You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

    Report problems in the Nero software

    Start the new "Live Guide" and report the problem using the "Report Problem" function.

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket