Nero Support

Wie können wir heute weiterhelfen?

Most customers are interested in the following topics:

How to Install Nero software after I buy it in Nero.com? Learn more »
How can I remove all traces of previous Nero programs? Learn more »
Do I need to uninstall older Nero versions before I install a new Nero product version? Learn more »

NOTE ON DELIVERY TIMES:


Due to the current situation there may be delays in shipping.

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Lösungsstartseite Fragen zu Nero-Produkten

Nero Control Center/Nero Update

Die Update-Funktion ist nicht verfügbar/"Nero Update ist nicht installiert" wird im Nero Control Center angezeigt. Was soll ich tun?
Bitte versuchen Sie, "Nero Update" mit folgenden Schritten neu zu installieren: 1. Bitte laden Sie die Zip-Datei von hier auf Ihren PC herunter. ...
Mi, 22 Mär, 2023 um 7:01 VORMITTAGS

Other options

    Request for order overview

    2Checkout Warenkorb

    Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:

    Cleverbridge-URL

    Problems with older Nero application

    Nero KnowHow Plus Installer

    You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

    Report problems in the Nero software

    Live Guide in Nero Software

    Start the new "Live Guide" and report the problem using the "Report Problem" function.

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket